Unfortunately we don’t offer another language then Dutch at the moment. You can try use Google Translate to translate the website in your language. Be aware that the spelling is not always correct. You can contact us if you have any questions. Just sent an e-mail to: info@bysmits.com.

Shipping costs
Delivering days
Payment methods
Returns
Warranty
Sizes
Original brands

bySmits.com delivers to 170 countries around the world!
Shipping costs outside the Netherlands are a fixed price of €9,50. Note that in non-EU countries an extra tax may be imposed by customs. You may check with the customs of the country where the items are shipped to.

All orders are based on DDU: Delivery Duty Unpaid, product prices displayed are exclusive of all local taxes and duties, and contains 19% VAT as calculated in the Netherlands. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be. Please inform these costs before you order and pay the items. We do not repay the VAT that is calculated for Dutch tax.

Delivering days
We ship with TNT Express, but the parcel may be deliverd with a local shipping company.
When the parcel is dispatched you will receive a track & trace code, where you trace your parcel.

Note!
• Important information
• Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
• We aim to dispatch all orders within 24 hours with the exception of sale periods where this may take up to 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.
• We are unable to redirect orders once items have been dispatched.
• All orders require a signature upon receipt.

Do you ship to PO Box Addresses?
We are able to deliver to PO Box addresses in the US, Australia, Cyprus and United Arab Emirates. Outside of these countries, we can deliver to your permanent residential address or your place of employment. If you choose to have your order delivered to you at work, please ensure that there will be someone available to take receipt of the goods.

Payment methods
For foreign orders we accept Visa and Mastercard. Or payment by bank in advanced (T/T).
Note! If you want to ship the items to another country as where your credit card is registered, there might be an error if you want to process your payment. Please contact us to solve this problem.

Bank details if you pay in advance
Bank/place bank: Rabobank/Arnhem
Bank account number: 115570950
IBAN: NL78RABO0115570950
BIC code: RABONL2U

Holder of the bank account:
Name: bySmits
Address Jansstraat 8b
Zipcode: 6811 GJ
Place: Arnhem
Country: Netherlands

Transfer costs foreign payments for the payer and are not shared.

How to return or exchange

You have 14 days (after you received the parcel) to decide if you want to return the items and get a refund. Making a return is easy. Just fill out the Returns Form enclosed with your order. Lost your returns note? Just click here
If a replacement size, colour or alternative items are required you will need to place a new order.

It can take up to 21 days for us to receive your return, depending on your location and which postal service you use. Please see below timeframes –
Europe – 14 days
US – 10 days
Rest of World – 21 days
Once we receive your returned parcel, we will inspect and process the goods within 24 hours to ensure you receive your refund as quickly as possible.
Refunds will be done on your credit card if you pay by credit card. Otherwise we will refund the amount on your bank account.
If you have any questions sent us an email returns@bysmits.com, always mention your order number (in Dutch: bestelnummer) when you sent us an e-mail, it starts with 200xxxx.

In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.

Warranty
The article warranty is valid for a specific period from the date of purchase.
Proof of purchase and original packaging are required. bySmits.com will return received item replaced or repaired. The warranty does not extend when there is a replacement or repair. bySmits.com is not liable for and does not cover under warranty, costs associated with maintaining the articles.

The overall warranty is valid only with coupon / receipt and within 6 months of purchase.
Defects that are not caused by wear and tear, will be repaired. If a product can’t be repaired you will receive a new product or get a refund.
Complaints that we cannot reimburse include: wear to soles and heels, bare noses in infancy, broken zippers and a misuse caused by other defects that the seller is not blameworthy.

Return address
bySmits.com
Returns Department
Street: Jansstraat
Number: 8b
Zipcode: 6811 GJ
Place: Arnhem
Country: the Netherlands

On the returns note you also find an address label that you can use.

Sizes
On our website we mention the European/France sizes. If you want to see what that size means in UK size, please visit our sizes page.

Original brands no counterfeit
We only sell original brands. No imported brands from other countries. We can guarantee that al the products are original and no counterfeit.
See a list of our brands.